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          Find a Location

          Midland National Life Insurance Company has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMidland National Life Insurance Company

            Insurance Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8300 Mills Civic Pkwy

            West Des Moines, IA 50266-3833

            Visit Website
            (866) 359-4617

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            Customer Reviews

            1.4/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            35 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/30/2017

            Years in Business: 117

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Midland National Life Insurance Company has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              8300 Mills Civic Pkwy, West Des Moines, IA 50266-3833
              BBB File Opened:
              7/6/2005
              Years in Business:
              117
              Business Started:
              9/4/1906
              Business Incorporated:
              1/1/1958
              Accredited Since:
              1/30/2017
              Type of Entity:
              Corporation
              Business Management
              • Cyndi Hall, Vice President/Chief Compliance Officer
              • Kevin Waetke, AVP Corporate Marketing
              • Esfand Dinshaw, Chairperson/CEO
              • Jerry Blair, President
              • Rob TeKolste, President
              Contact Information

              Principal

              • Kevin Waetke, AVP Corporate Marketing

              Customer Contact

              • Cyndi Hall, Vice President/Chief Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (800) 224-6137
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              35 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/08/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              On April 8, 2023 I rolled over my 401k into an Midland National ******* **** I was not made aware that there would be a graduated surrender charge if I decided to withdraw my money from the *** on January 22, 2024 and Midland National charged me a 9.5 percent surrender fee. The initial amount of the 401 transfer from Fidelity to Midland National was $71,456.11 and at the time of surrender the balance in my *** ******* was $71,456.11. Midland national charged me 9.5% or $6788.33 for basically doing nothing for the 8 months they were in possession of my funds from Fidelity. If I had known that the surrender fees were this high, I would not have rolled them over to Midland National. I am also not sure why there was no increase in value during that time period? In any event, I would like to recover this surrender charge of $6788.33 without having to hire an attorney. I have attached two documents showing the Fidelity roll over from my 401K and the Midland National Surrender Charges.
              Read More
              Read 34 More Complaints

              Customer Reviews

              20 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Shirley B

              03/13/2024

              Terrible. Dont work with this company. I have a 403B that needs to transfer out. It was a variable rate and they dropped my rate down and wont raise it. Ive been trying over a month to get my money transferred to another company and they are refusing to release it. When you call them They put you on hold indefinitely and keep giving a message, your **** time is longer than 20 minutes. This message repeats over and over. I am totally disgusted, and will never do business with them again. Ive been calling for days, no luck getting through.

              Midland National Life Insurance Company Response

              03/15/2024

              Midland National regrets any dissatisfaction; however, the Company must follow the contractual terms and all ************************ regulations while servicing the contract. We can confirm a representative contacted the owner directly to provide additional information and assistance.
              Read 19 More Customer Reviews

              Local BBB

              BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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