Life Agent Administration System Upgrade – First Command Agents

Midland National® is preparing for a system upgrade of our agent administration system for our life insurance product line.


Listed below, you will find details related to the changes that may be important to you and your business. For each topic, you can click on the Learn More hyperlink to be routed to a more detailed description.


New agent code

All of Midland National's life division agents and agencies will be assigned new agent codes to conduct life insurance business. These new codes will replace your current code and will follow you through the entirety of your relationship with Midland National's life division.

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Agent inforce correspondence on the web

Midland National's life division will move agent inforce correspondence content exclusively to our website, where you can access it 24/7. To ensure you receive future copies of this important correspondence, please update your notification settings on our agent website.

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Agent validation

Our upgraded system will ensure all parties are compliant on every sale. All agents must maintain the appropriate licenses and appointments in order to receive commissions on any life insurance sales.

Learn more

New agent code

All of Midland National's life division agents and agencies will be assigned new agent codes to conduct life insurance business. These new codes will replace your current code and will follow you through the entirety of your relationship with Midland National's life division.


Your unique agent code will be emailed to you in mid-April. Please use this new code on any documents, including New Business and Policy Change policy applications, starting May 1, 2020.


Some additional points of reference:

  • Based on your original contract date, your new code may be similar to the code you use today or one you have used previously.
  • For agents with multiple active agent codes today, you will receive a new agent code that replaces each of your current active codes. For your convenience, the new codes will contain a similar letter/number structure. You will receive a distinct email communication for each agent code.
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Agent inforce correspondence on the web

In May, all agent copies of inforce policy correspondence (statements, grace notices, lapse notices, letters, etc.) will be kept on the website and made available to you whenever you need them. We have integrated notification technology on our website that can alert you via email when a piece of client correspondence is being mailed, thus giving you a preview of the letter the customer will receive. To ensure you continue to receive notifications of inforce correspondence, please review your website access and sign up for notifications.


After May 1st, copies of correspondence can only be obtained online at www.midlandnational.com.

  • This section of the website can be viewed by logging in - selecting “My Business” on the top of the webpage and then selecting “Inforce Correspondence” within the dropdown.
  • Search results listing will display up to 200 documents from the last 30 days. A search can be completed on the same page for specific correspondence types, date ranges, or policy numbers.
  • In the search tool, additional correspondence types have been created to make identifying the correspondence that you are looking for a simple process.
  • Notifications and alerts can be established for correspondence and other policy events by selecting “My Business” on the top of the webpage and then selecting “Notifications” within the menu. View step-by-step instructions for setting up notifications.


The following are some other notable benefits of electronic copies of correspondence:

  • Reduction in paper that is sent to your office that needs to be sorted by you or your staff.
  • Elimination of the mailing delay that exists today. Electronic versions will be available to you before they are mailed to your client.
  • Easy access to inforce correspondence for each of your policies will be available for viewing online.
  • Easy navigation as correspondence categories can be selected and documents can be viewed by document type.
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Agent validation

Our upgraded system will ensure all parties are compliant on every sale. All agents must maintain the appropriate licenses and appointments in order to receive commissions on any life insurance sales. Several processes will be enhanced to ensure agent and client information continues to be properly validated in accordance with all state regulations.


Important notes about agent validation rules with Midland National:

  • For new policy applications, we validate that the agent writing the application and all upline agent/agencies in the hierarchy hold active licenses (and appointments where applicable) in the policy application state. Inactive or missing state licenses or appointments for an upline agent/agency where one is required will not hold up policy issuance; however, it will prevent the upline from receiving commission.
  • For agent of record changes, Midland National's life division will validate the agent license against the client's new state of residence if the client requests a change after they have moved to a new state. This differs from our current process, which validates the license against the original application signed state.
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Sammons FinancialSM is the marketing name for Sammons® Financial Group, Inc.’s member companies, including Midland National® Life Insurance Company. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Midland National Life Insurance Company.


FOR AGENT USE ONLY. NOT TO BE USED FOR CONSUMER SOLICITATION PURPOSES.

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FOR AGENT USE ONLY. NOT TO BE USED FOR CONSUMER SOLICITATION PURPOSES.

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